Refund policy

Effective Date: July 9, 2026

At Print-Cess & Co, every item is made especially for you. Because our products are custom-made and personalized, we are unable to accept returns or offer refunds once production has begun. We encourage all customers to carefully review their order details before completing their purchase.

Custom & Personalized Products

All of our products are created specifically to your requirements, including custom names, photos, designs, text, colors, and other personalization options. As a result:

• We do not accept returns or exchanges for custom or personalized products.
• We do not offer refunds for change of mind, incorrect sizing selected by the customer, or errors in the information or images submitted during the ordering process.
• Customers are responsible for ensuring that all spelling, names, dates, uploaded images, and design selections are correct before placing their order.

Order Cancellations

We understand that mistakes can happen.

Orders may be cancelled within 24 hours of purchase, provided production has not yet started.

• If your cancellation request is received within the first 24 hours, you will be eligible for a full refund.
• Once 24 hours have passed, or once production has commenced (whichever comes first), your order can no longer be cancelled, modified, or refunded.

To request a cancellation, please contact us as soon as possible with your order number.

Damaged, Defective or Incorrect Items

Your satisfaction is important to us. If you receive an item that is:

• damaged during shipping,
• defective due to a manufacturing fault, or
• different from the item you ordered,

please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photographs of the item showing the issue.
• A brief description of the problem.

If we determine that the error was on our part, we will, at our discretion, replace the item at no additional cost or provide an appropriate resolution.

Non-Refundable Situations

Refunds or replacements will not be provided for:

• Change of mind.
• Incorrect information, spelling, dates, or images supplied by the customer.
• Colour variations caused by differences in screen or monitor settings.
• Minor variations in placement, size, or colour that naturally occur during the customization process.
• Normal wear and tear or damage caused after delivery.
• Incorrect sizing selected by the customer.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact our customer support team. We are always happy to help and will do our best to resolve any concerns promptly.